Effective Date: 27 November 2025
Company: BATTESQAUARE SOLUTIONS PRIVATE LIMITED
Website: https://battesqauare.in (“SquareCards”)
1. Purpose of This Policy
This Grievance and Contact Policy outlines the procedures through which users of SquareCards (“Platform”) may submit complaints, raise concerns, or request assistance related to gift card purchases, payments, account issues, or any other matter associated with the Platform.
Our goal is to provide transparent, timely, and fair resolution for all user grievances in accordance with applicable laws and industry standards.
2. Scope of Grievances
Users may submit grievances regarding, but not limited to, the following:
- Failed gift card delivery
- Incorrect or unauthorized transactions
- Account-related issues
- Gift card usage or redemption problems
- Payment or billing concerns
- Security or fraud-related concerns
- Data protection or privacy issues
- Any violation of Terms and Conditions
We encourage users to provide as much detail as possible to expedite the resolution process.
3. How to Submit a Complaint
Users may raise complaints using any of the following methods:
3.1 Email Support
You may submit grievances via our designated support email:
Email: [email protected]
Please include:
- Full name
- Registered email or phone number
- Order ID / transaction reference (if applicable)
- Description of the issue
- Any relevant screenshots or documents
3.2 Website Contact Form
If available, users may contact us through the support or “Contact Us” section on https://battesqauare.in.
4. Resolution Process
Upon receiving a grievance, the process will follow these steps:
- Acknowledgment:
The user will receive an acknowledgment of the complaint within 48 hours. - Review:
We will assess the issue, verify transaction records, and contact relevant internal teams or Merchant Partners if required. - Investigation:
Additional information may be requested from the user for verification. - Resolution:
A formal response will be provided within the applicable resolution timeline, usually 7–30 business days. - Escalation:
If the user is not satisfied with the resolution, they may request further review or escalate as per applicable laws.
5. Fraud, Security, and Abuse Complaints
Any complaints related to fraud, unauthorized transactions, security breaches, or misuse of account credentials will be prioritized and may require immediate user action, such as account verification or temporary account suspension.
Users are encouraged to report such issues as soon as possible.
6. Data Privacy-Related Complaints
Complaints related to user privacy, data misuse, or access/deletion requests will be handled in accordance with the Privacy Policy and relevant data protection regulations.
We will collaborate with data protection teams to resolve the matter.
7. Policy Updates
BATTESQAUARE SOLUTIONS PRIVATE LIMITED reserves the right to modify or update this Grievance and Contact Policy at any time.
Updates will be published on https://battesqauare.in with a revised “Effective Date.”
Continued use of the Platform indicates acceptance of updated policies.
