Effective Date: 27 November 2025
Company: BATTESQAUARE SOLUTIONS PRIVATE LIMITED
1. Introduction
This Refund and Cancellation Policy (“Policy”) outlines the terms under which refunds, cancellations, and payment-related issues are handled for digital gift cards purchased through SquareCards (“Platform”).
By placing an order on the Platform, users acknowledge and agree to the conditions stated in this Policy.
2. No Cancellation After Delivery
- All gift card purchases are final once delivered to the customer via email, SMS, or account dashboard.
- No cancellations are allowed after a gift card has been issued or redeemed.
- We do not provide refunds for:
- Accidental purchases
- Incorrect selections
- Change-of-mind requests
3. Refund Eligibility
Refunds are only issued under the following conditions:
3.1 Non-Delivery of Gift Card
A refund will be processed if:
- Payment was successfully deducted, but the gift card was not delivered to the customer.
3.2 Failed Transaction
If payment is deducted but the order fails:
- The transaction will be automatically reviewed.
- A refund will be initiated to the original payment method.
3.3 Duplicate Payment
If a customer is charged twice for the same order:
- The duplicate payment will be refunded upon verification.
4. Refund Processing Time
Refund timelines depend on the customer’s payment provider:
- Banks and card issuers typically take 3–7 business days.
- Some digital wallet or UPI payments may process faster.
- In rare cases, additional processing time may be required by third-party payment gateways.
5. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Gift card has been delivered successfully.
- Gift card has been partially or fully redeemed.
- Customer provided incorrect delivery information (email, phone, etc.).
- Customer claims non-receipt but delivery logs show successful transmission.
6. Incorrect Gift Card Value or Brand
If a customer receives a gift card:
- With the wrong brand, or
- With the wrong value,
they must contact [email protected] within 48 hours of purchase.
Our team will verify the issue and may:
- Replace the incorrect gift card, or
- Issue a refund, depending on the circumstances.
7. Merchant-Specific Issues
Once a gift card has been delivered:
- All redemption issues, merchant acceptance problems, or in-store usage issues must be resolved directly with the issuing merchant.
- BATTESQAUARE SOLUTIONS PRIVATE LIMITED is not responsible for:
- Merchant refusal
- Brand-specific terms
- Merchant outages or system maintenance
8. Fraud, Abuse, and Policy Violations
We reserve the right to:
- Withhold refunds for transactions flagged as fraudulent.
- Suspend or block accounts for misuse or abuse of the Platform.
- Request identification or additional documents for verification.
9. How to Request Support
For refund or cancellation-related inquiries, users may contact:
Customer Service: [email protected]
Website: https://battesqauare.in
Please include:
- Registered email or phone number
- Order ID or transaction reference
- Screenshot or proof of payment (if applicable)
- Description of the issue
Providing complete information helps expedite resolution.
10. Policy Updates
BATTESQAUARE SOLUTIONS PRIVATE LIMITED reserves the right to modify this Refund and Cancellation Policy at any time.
Updates will be posted on https://battesqauare.in, and the “Effective Date” will be revised accordingly.
Continued use of the Platform constitutes acceptance of the updated terms.
